How to Customize Jewelry with Hong Factory’s Made-to-Order Service

In a marketplace that values individuality, the ability to customize jewelry orders is more than a competitive edge; it’s an expectation. Customers today want more than just beautiful pieces; they want jewelry that reflects their personality,

their brand, or a specific story. For retailers and designers working with Hong Factory, this level of personalization is not only possible but seamless through our Made-to-Order (MTO) process.

At Hong Factory, we have refined our MTO service to make customization simple, structured, and scalable. Whether you’re a boutique brand, a growing e-commerce store, or a private label designer, our MTO system empowers you to create personalized collections with confidence.

What is Made-to-Order Jewelry Process?

Made-to-Order (MTO) jewelry refers to items that are crafted only after an order is placed, tailored to specific client requirements. Unlike mass production, MTO allows clients to choose elements such as:

Gemstone type and color
Jewelry size and dimensions
Finishing style (e.g., antique, polished, matte)
Metal options (e.g., sterling silver, mixed metals)

Hong Factory offers this MTO service with a minimum order of $2,000 and a MOQ of 5 pieces per design. The typical lead time is around 30–45 days, depending on the complexity of the order.

Step-by-Step: Our Made-to-Order Process

Step 1: Design Consultation

We begin with a design discussion to understand your vision. Clients can submit sketches, digital renders, or even reference images. Our team will advise on feasibility, material choices, and suggested enhancements.

Step 2: Quotation & Confirmation

Once the design details are finalized, we provide a formal quotation that includes:

Estimated cost per piece
Lead time
MOQ requirements
Customization options

After confirmation, we proceed to prototyping if needed.

Step 3: Prototyping (Optional)

For new or complex designs, a prototype sample can be produced. This stage helps validate size, stone placement, and overall appearance. It ensures clarity before full-scale production begins.

Step 4: Production

Our skilled craftsmen begin producing the order. Every item is handcrafted using high-quality sterling silver and genuine or synthetic stones, depending on your preference. We maintain stringent quality control at every stage.

Step 5: Final Quality Check

Before shipping, all jewelry undergoes final inspection. This includes checking gemstone settings, metal finishing, measurements, and overall integrity.

Step 6: Packaging & Delivery

Once approved, items are carefully packed and shipped according to the client’s preferred method. We support global delivery and assist with documentation for smooth customs clearance.

What Can Be Customized?

With our MTO system, you can personalize nearly every aspect of a jewelry piece:

Gemstones: Select from a wide range including amethyst, garnet, topaz, onyx, and more
Stone Size: Adjust the carat or millimeter size to suit your collection
Ring Sizes: Offer a full range or focus on standard market sizes
Finish: Choose between matte, shiny, antique silver, oxidized, etc.
Packaging Options: Add brand labels, pouches, or custom gift boxes

This depth of customization makes your brand more memorable and aligns your product range with your customers’ lifestyles and occasions.

Who Benefits from Custom Jewelry Orders?

Boutique Brands

Stand out with exclusive designs that cannot be found elsewhere. Made-to-order allows boutique brands to offer signature styles that customers recognize and return for.

Online Retailers

Custom designs give online stores a reason to stand out in crowded marketplaces. Offering exclusive or limited-edition pieces enhances perceived value.

Private Label Businesses

Customize entire collections under your brand name. Control design, pricing, and brand experience with full creative oversight.

Designers & Creatives

Bring your vision to life. Our team collaborates closely with individual designers to ensure their creativity is honored in every finished product.

Why Choose Hong Factory for Your MTO Needs?

Experience: With over 48 years in the industry, we’ve perfected the balance between traditional craftsmanship and modern design needs.
Flexibility: Low MOQ (5 pieces per design) lets you test markets without large commitments.
Support: Our team provides design assistance, material guidance, and full production updates.
Global Reach: We’ve served clients in over 60 countries and offer dependable worldwide shipping.
Transparency: Every step of the process is clear, with no hidden fees or production surprises.